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 How can I get your web pages to match the size of my screen
What web browser versions should I be using
To order, does my browser need to be set to accept "cookies"
Is ordering easier if I have an account already registered
What forms of payment do you accept?
Can I order Gift Certificates on your site
How can I cancel an order after it has already been placed
What security measures are there for my credit card purchases on your site
Do you
have a technical support team for questions about the
product that are
not published on the site
Do you charge taxes
What is "Retail Value" and how does it compare to your "Price"
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How
can I get your web pages to match the size of my
screen? |
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Your monitor should
be set to a resolution of 600 x 800 or higher. To
change your monitor settings please do the following:
- Windows Users: Go to Start Menu, Settings, Control
Panel, then Display
- Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors
(Monitors.Sound)
- Macintosh OSX Users: Open System Preferences and click on the
Displays tab. |
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What
web browser versions should I be using? |
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Please use Microsoft
Internet Explorer 5.0 (or higher), Netscape 6.0
(or higher) or Safari (for Macintosh) or newer browsers for an
optimal experience in viewing our site. |
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To
order, does my browser need to be set to accept
“cookies”? |
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Yes. We often need to be able to remember or track
certain activity that pertains to our customers
to better serve them. To enable cookies:
Internet Explorer 4–5:
Go to Tools: Internet Options: Security. Select
Internet, then Custom Level. You may need to scroll
to see the options for enabling cookies.
Internet
Explorer 6 Go to Tools: Internet Options. Then
choose "Security and/or "Privacy."
Netscape 4: Go to Edit: Preferences: Advanced.
Netscape 6: Go to Edit: Preferences: Privacy and
Security.
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Is
ordering easier if I have an account already registered? |
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Yes. The next time
you log on our system will remember your detailed
information so all you have to do is verify or update
your records at checkout. This will save you time
on reorders. |
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What forms of payment do you accept? |
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We accept Visa, MasterCard, and American Express. Sorry, no checks or money orders. |
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Can
I order Gift Certificates on your site? |
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Gift certificates
are not currently available on our site. However,
if you wish to order for someone, you can have the
items shipped to a different address or you may
contact our Customer
Service at 877-864-1470. |
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How
can I cancel an order after it has already been
placed? |
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We process our orders immediately upon receiving them, therefore we are not able to accept cancellations or changes once your order has been received. |
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What
security measures are there for my credit card purchases
on your site? |
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Our site is secured
by one of the most trusted names in online transactions,
Verisign.
All transaction data is encrypted during transmission
and there is no credit card information available
on the site itself. In addition, we have a special
Order Manager system that doubles the security level
of both transaction data and private customer information. |
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Do
you have a technical support team for questions
about the product that are not published on the
site? |
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You may contact our
customer support team directly toll free at 877-864-1470 with
any technical or product questions. |
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Do
you charge taxes? |
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Taxes are charged directly
in Ohio, New York, California, Florida, and North Carolina. Technically, customers in other states
are responsible for any tax reporting that their
specific state requires. |
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What is "Retail Value" and how does it compare to your "Price"? |
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The reason we're able
to offer you such outstanding savings on designer
linens is because we sell items that are overstocks,
closeouts, out-of-season and otherwise discontinued
inventory.All our items are first quality; they
are not seconds.
To give you sense of the savings you may realize by shopping with us,
we display the "Retail Value" of an item which is how the item was most
likely priced originally at retail stores. Our "Price" is the marked-down
price we charge for the same item. To help you understand the savings, we
display the percent savings from the retail value. Comparing the two prices
is an approximation of what you might have paid elsewhere. Because of the
numerous retailers that have sold our products, it isn't possible for us
to know if the item is available at a different retail value than we
currently display. We encourage you to compare our prices to those of
others and are confident you'll find exceptional value throughout our website.
Do to the nature of our business, we can not honor a lower price from one of our competitors. |
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